The COTUR Agency has achieved an unprecedented feat in the transportation and tourism sector in Mozambique. The company became the first in the industry to receive the ISO 9001 International Quality Certificate awarded by Bureau Veritas.
In a historic milestone for the transport and tourism sector in Mozambique, the COTUR agency received the ISO 9001 International Quality Certificate this Tuesday, issued by the renowned Bureau Veritas certification body.
For the institution, this is not only recognition of the excellence of the services provided by COTUR, but also an increase in quality standards.
“This international recognition with ISO 9001 certification is not just an internal goal achieved, but a tool for our sector to serve the future of Mozambican tourism. More than a diploma on the wall, this certification is a commitment to what matters most to us, our clients and our country. It is the guarantee of solid processes, consistent quality, reliable service and living up to expectations,” said Muhammad Abdullah, CEO of the COTUR Agency.
With this certification, according to Guilherme Drehmer, a Bureau Veritas representative, COTUR becomes the first Mozambican company in the transport and tourism sector to obtain ISO 9001, an internationally recognized standard for quality management, issued by a global reference body.
“This certification is not just a certificate that will be handed out, it will be stamped inside COTUR, but it is an excellent management tool, which will allow COTUR to continue with the continuous evolution of procedures,” he said.
Despite this moment of celebration, the sector is increasingly concerned about the shortage of foreign currency on the domestic market.
“We have been warning those in authority that concrete action needs to be taken to resolve or at least alleviate this situation. I must also say that there has been some improvement, although not very significant, but unfortunately several airlines have had their access to our market cut off. There are a lot of restrictions. We receive warnings every day of possible new cuts, which directly affects the travel market,” he said.
COTUR reinforces its commitment to quality, innovation and resilience, calling for continued joint efforts between the public and private sectors to ensure a more stable and investment-friendly economic environment.