{"id":2516,"date":"2025-05-27T10:07:53","date_gmt":"2025-05-27T10:07:53","guid":{"rendered":"https:\/\/corporate.coturtravel.pt\/?page_id=2516"},"modified":"2025-07-10T19:46:45","modified_gmt":"2025-07-10T19:46:45","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/corporate.cotur.com\/en\/quality-policy\/","title":{"rendered":"Quality Policy"},"content":{"rendered":"
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
<\/div>\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Quality
Policy<\/span><\/h1><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Find out how we ensure every day, that each process, each product, and each service offered exceeds your expectations.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Quality that Transforms<\/span><\/h1><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Commitment to Excellence in Every Detail<\/span><\/h1><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

COTUR's history is marked by the relentless pursuit of excellence. From the outset, we have understood that quality is not something that can be achieved, but rather a journey that never ends.<\/b><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t

ISO 9001 certification is just one reflection of our commitment to making every detail of our clients' experience with COTUR the best it can be.<\/p>\n

COTUR is committed to the continuous improvement of its quality management system, promoting customer satisfaction, service excellence and strict compliance with legal and regulatory requirements. To this end, it invests in employee motivation, training, process efficiency and strategic alignment with the organizational context.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\"\"<\/figure>

COTUR is ISO 9001 certified by Bureau Veritas.<\/p><\/div><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

First: the customer<\/i><\/span><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t

Our Priority: Exceeding Expectations<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t\t\t

For COTUR, customer satisfaction is our success. <\/span>Therefore, our commitment is to always deliver more than expected, with products and services that truly build customer loyalty.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Fundamental pillars<\/span><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n\t
\n\t
\n\n
\n\t
Excellence of the Best<\/h5>
We strive for excellence in everything we do. Exceptional service, constant innovation and full compliance with the highest international standards.<\/div><\/div><\/div>\n<\/div>\n\n
\n\t
Confidence that is earned<\/h5>
Every delivery, every action reflects the trust we build. We work to maintain the credibility that our clients place in us, day after day.<\/div><\/div><\/div>\n<\/div>\n\n
\n\t
Behind the Brand: People<\/h5>
We value diversity and inclusion. Our company's success is the result of everyone's growth, with a focus on personal and collective development.<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t
\n\t
\n\t
\n\n
\n\t
National, Wherever We Are<\/h5>
Regardless of our location, we proudly represent Mozambique, always maintaining social responsibility and a commitment to our roots.<\/div><\/div><\/div>\n<\/div>\n\n
\n\t
in the Community
and in the World<\/h5>
Our impact goes beyond business. We are committed to creating a better future by promoting positive change in the communities in which we operate.<\/div><\/div><\/div>\n<\/div>\n\n
\n\t
Always innovating<\/h5>
We are constantly looking for new solutions and ways to improve all our processes to ensure that quality is always at a top level.<\/div><\/div><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t

Do you have any doubts?<\/span><\/h2><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tContact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Pol\u00edticade Qualidade Saiba como garantimos todos os dias que cada processo, cada produto e servi\u00e7o oferecido supera as suas expectativas. Qualidade que Transforma Compromisso com a Excel\u00eancia em Cada Detalhe A hist\u00f3ria da COTUR \u00e9 marcada pela busca incessante pela excel\u00eancia. Desde o in\u00edcio, entendemos que a qualidade n\u00e3o \u00e9 algo que se alcan\u00e7a, mas […]<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2516","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nPol\u00edtica de Qualidade - COTUR \/\/ Travel Management Worldwide<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/corporate.cotur.com\/en\/quality-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Qualidade - COTUR \/\/ Travel Management Worldwide\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edticade Qualidade Saiba como garantimos todos os dias que cada processo, cada produto e servi\u00e7o oferecido supera as suas expectativas. Qualidade que Transforma Compromisso com a Excel\u00eancia em Cada Detalhe A hist\u00f3ria da COTUR \u00e9 marcada pela busca incessante pela excel\u00eancia. Desde o in\u00edcio, entendemos que a qualidade n\u00e3o \u00e9 algo que se alcan\u00e7a, mas […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/corporate.cotur.com\/en\/quality-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"COTUR \/\/ Travel Management Worldwide\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-10T19:46:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/\",\"url\":\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/\",\"name\":\"Pol\u00edtica de Qualidade - COTUR \/\/ Travel Management Worldwide\",\"isPartOf\":{\"@id\":\"https:\/\/corporate.cotur.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg\",\"datePublished\":\"2025-05-27T10:07:53+00:00\",\"dateModified\":\"2025-07-10T19:46:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#primaryimage\",\"url\":\"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg\",\"contentUrl\":\"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/corporate.cotur.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de Qualidade\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/corporate.cotur.com\/#website\",\"url\":\"https:\/\/corporate.cotur.com\/\",\"name\":\"COTUR \/\/ Travel Management Worldwide\",\"description\":\"COTUR \/\/ Travel Management Worldwide\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/corporate.cotur.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Quality Policy - COTUR \/\/ Travel Management Worldwide","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/corporate.cotur.com\/en\/quality-policy\/","og_locale":"en_US","og_type":"article","og_title":"Pol\u00edtica de Qualidade - COTUR \/\/ Travel Management Worldwide","og_description":"Pol\u00edticade Qualidade Saiba como garantimos todos os dias que cada processo, cada produto e servi\u00e7o oferecido supera as suas expectativas. Qualidade que Transforma Compromisso com a Excel\u00eancia em Cada Detalhe A hist\u00f3ria da COTUR \u00e9 marcada pela busca incessante pela excel\u00eancia. Desde o in\u00edcio, entendemos que a qualidade n\u00e3o \u00e9 algo que se alcan\u00e7a, mas […]","og_url":"https:\/\/corporate.cotur.com\/en\/quality-policy\/","og_site_name":"COTUR \/\/ Travel Management Worldwide","article_modified_time":"2025-07-10T19:46:45+00:00","og_image":[{"url":"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/corporate.cotur.com\/politica-de-qualidade\/","url":"https:\/\/corporate.cotur.com\/politica-de-qualidade\/","name":"Quality Policy - COTUR \/\/ Travel Management Worldwide","isPartOf":{"@id":"https:\/\/corporate.cotur.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#primaryimage"},"image":{"@id":"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#primaryimage"},"thumbnailUrl":"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg","datePublished":"2025-05-27T10:07:53+00:00","dateModified":"2025-07-10T19:46:45+00:00","breadcrumb":{"@id":"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/corporate.cotur.com\/politica-de-qualidade\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#primaryimage","url":"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg","contentUrl":"https:\/\/corporate.coturtravel.pt\/wp-content\/uploads\/2025\/07\/cotur_corporate_travel-certified_ISO_9001-bureau_veritas.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/corporate.cotur.com\/politica-de-qualidade\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/corporate.cotur.com\/"},{"@type":"ListItem","position":2,"name":"Pol\u00edtica de Qualidade"}]},{"@type":"WebSite","@id":"https:\/\/corporate.cotur.com\/#website","url":"https:\/\/corporate.cotur.com\/","name":"COTUR \/\/ Travel Management Worldwide","description":"COTUR \/\/ Travel Management Worldwide","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/corporate.cotur.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/pages\/2516"}],"collection":[{"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/comments?post=2516"}],"version-history":[{"count":16,"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/pages\/2516\/revisions"}],"predecessor-version":[{"id":2566,"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/pages\/2516\/revisions\/2566"}],"wp:attachment":[{"href":"https:\/\/corporate.cotur.com\/en\/wp-json\/wp\/v2\/media?parent=2516"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}